Tickets older than 90days will be Auto-Archived. Ticket updates or comments will reset the timer.

Order Number has been edited (letters or special characters have replaced original order number

If the order number gets edited, for example to 'PERFORMA’ there will be many problems. You will not be able to query the oe_hdr or oe_line tables. Ask Ricardo or Shannon to delete the order, but first request the entries in  the following tales that relate to that order: oe_hdr, oe_line and oe_line_po. Once they give you that data and delete the order data, send this information to the order taker. If they need the order they can reenter it with your assistance.
Creation date: 9/19/2022 3:14 PM      Updated: 9/19/2022 3:14 PM