Tickets older than 90days will be Auto-Archived. Ticket updates or comments will reset the timer.

TPCx/SISM is stopped alert.

If files are not processing through SISM the EDI alerts team will get an email notification like the below. This alert fires if there are files in \\p21ustpcx\P21ExportDirectory, or \\p21tpcx\P21ExportDirectory for Canada, that are more than one hour old. So once you fix the issue it is possible the alert will fire until all files are processed. Go to the last step to confirm the problem is resolved.


Steps to resolve:

1, Check to see if the service is running successfully in the appropriate DB.  If the schedule is active and shows last run was successful move on. If inactive and last run was successful, reach out to the team to determine why the schedule was stopped.  If inactive and last run was a failure, go to the Schedule Task History tab to determine what caused the failure and fix it. If you restart the service go to the last step to confirm you fixed the issue.


2. If there is nothing wrong with the schedule RDC into P21USTPCX for the US and P21USTPCX for CA.  Open 'Services', find P21MapperService. If it is stopped, restart it.  If it is Running, stop then restart the service.



3.  Confirm the change worked by going to \\p21ustpcx\P21ExportDirectory or \\p21tpcx\P21ExportDirectory.  You can tell the change worked if the number of files in this directory is decreasing. 

Creation date: 6/27/2022 2:02 PM      Updated: 6/28/2022 9:05 AM
DataImage31.png

DataImage31.png
DataImage43.png

DataImage43.png
DataImage47.png

DataImage47.png
DataImage66.png

DataImage66.png
Files   
DataImage31.png
177.1 KB
DataImage43.png
104.2 KB
DataImage47.png
267.6 KB
DataImage66.png
59.7 KB
get help Get help for this page