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How to Restart P21 Mapper

If a user reports the P21 Mapper is down, check the Mapper status then restart the service.

Check the Mapper Status:

2. Click System Status on the left menu

3. Get System Status

4. It is down if you get this error message

Restart the Service:

1. Log into the server p21tpcx.doall.com with RDC

Username: tpcx\p21mapperuser

Pw: p21tpcx

2. Open Services in the

3. Restart P21MapperService

4. Check the status on the website, if it is operational it will look like this:

Creation date: 6/29/2021 1:44 PM Updated: 6/29/2021 1:44 PM